FAQ's

Tap the button twice, quickly — like double-clicking a mouse. Two short taps, one right after the other. Do not press and hold, and do not hold down the second tap. If the taps are too slow or the second one is held, the gloves stay off.

This is deliberate: it stops the gloves switching on by accident in a pocket or bag.

When it works, the button lights up and blinks for one minute while the gloves pre-heat, then switches to high. After that:

• Change heat: tap once. Red is high, blue is medium, green is low.
• Turn off: two quick taps again.
• Battery level: the button shows how much charge is left.

Still nothing after a fast double-tap?

1. Check the battery is pushed firmly onto the connector in the cuff pocket.
2. Charge it until the charger light turns green.
3. Wipe the metal contacts on the battery and connector with a dry cloth.
4. Still not working? Call 403-233-8841 before sending anything back — we can usually sort it out on the phone.

Heated vest: the vest works differently — press and hold its button for 3 seconds to turn it on or off.

Close to your hand, but never tight. Measure around your palm at the knuckles and match it to the size chart on the product page. If you fall between two sizes, go one size up — a liner that is too tight stretches and strains the heating elements, which shortens their life.

Example: an 8″ (20 cm) hand fits Small or Medium. Choose Medium.

Wrong size? Unused gloves can be returned within 30 days of delivery (60 days for holiday orders). See size exchanges.

Not with our mittens — Motion Heat mitten shells are sized to fit over our liners, so order the same size as your liner.

For other brands' gloves or mitts, usually go one size up. The liner adds a layer, and squeezing it into your regular glove compresses the insulation that holds the heat in.

With our most popular 12V 3.2Ah batteries, about 10 hours on low, 6 on medium and 3.4 on high. Times are for a pair of gloves, one battery in each:

Extended sets come with four batteries — two full swaps — so they double these times.

Run times are approximate. Batteries give less in deep cold, so keep your spares in an inside pocket rather than an outer one.

On high, 122–131 °F (50–55 °C) with 12V batteries and 140–149 °F (60–65 °C) with 16V. With 12V, medium runs 104–113 °F (40–45 °C) and low 86–95 °F (30–35 °C).

Most people run low or medium and save high for the coldest part of the day, or for warming cold hands back up quickly.

The back of the hand, the fingers and the thumb. Heating the back of the hand warms the blood flowing into your fingers, which is why your whole hand stays warm rather than just the spots the elements touch.

16V runs hotter: 140–149 °F (60–65 °C) on high, against 122–131 °F (50–55 °C) for 12V.

Compare them fairly: 16V on medium gives about the same heat as 12V on high, and lasts around 50% longer — 5.1 hours against 3.4 with the 3.2Ah batteries. So 16V is not just hotter, it is more heat for longer at the setting you will actually use.

Choose 16V if cold hands are a medical issue for you, if you work outdoors in deep cold, or if you are sitting still — on a sled, in a stand, on a lift.

Glove size X-Small to Large? The 16V 3.2Ah battery only fits inside the cuff pocket on X-Large gloves. On smaller sizes it runs outside the glove using the StickMan wire, which comes in every Complete Set. To keep the battery in the cuff, choose 16V 1.0Ah instead.

Straight answer, by how you will actually use them:

• 12V 1.0Ah (Compact) — short outings. Dog walks, the commute, the school run. About 4 hours on low. Lightest and least bulky.
• 12V 3.2Ah (Standard) — the right answer for most people. About 10 hours on low, 3.4 on high. Fits inside the cuff on every glove size.
• 16V 1.0Ah (Compact Plus Heat) — more heat in a small battery that fits inside the cuff on every glove size.
• 16V 3.2Ah (Standard Plus Heat) — the most heat for the longest time. Fits inside the cuff on X-Large gloves; on X-Small to Large it runs outside the glove with the included StickMan wire.
• Extended sets (4 batteries + fast charger) — double the run time. Two in use, two charging or warming in a pocket. What work crews and sled riders take.

See run times for every battery. Still unsure? Call us — getting this right matters more than anything else on the page.

• One pair of heated glove liners
• Two batteries — four in the Extended sets
• One charger — Standard, or Fast in the Extended sets
• One StickMan wire
• Owner's manual

For people who already own our batteries. If you have a set already and want a second pair of liners — a spare, a pair for the truck, or a pair for your partner — Liners Only is the cheaper way to get them.

It does not include batteries or a charger, so do not start here if this is your first Motion Heat purchase.

Yes. We sell a single left or right hand liner. People buy it when cold affects one hand more than the other — after an injury, nerve damage, or one-sided Raynaud's — or simply to replace one glove of a pair.

Up to 5 hours to fully charge two flat 12V batteries on the standard charger, and about half that for one. Larger 16V batteries take longer — up to 8–9 hours for two. The fast charger included with Extended sets is about four times quicker.

• The charger light is red while charging and green when full.
• Use the 12V charger for 12V batteries and the 16V charger for 16V — they are not interchangeable.
• The charger won't overcharge, but unplug the batteries once they are full rather than leaving them connected for weeks.
• Topping up a half-empty battery is fine. There is no memory effect.

Yes. We use quality LG cells with a BMS — a battery management system that handles overcharge, over-discharge and temperature protection. These are not generic cells in a branded wrapper.

Fully charge them first, disconnect them from your gear, then store them somewhere cool and dry indoors — above freezing, and not in a garage or vehicle. Storing batteries flat for months can badly reduce how much charge they hold.

Some capacity loss across hundreds of charge cycles is normal for any lithium battery. If run time has dropped gradually over a couple of seasons, that is a battery nearing the end of its life and a replacement is the fix.

If a battery suddenly stops holding or delivering charge, that is a fault — see our warranty.

Yes, by hand. Remove the batteries first, then wash the liners on their own in cold water with a mild detergent. Hang them to dry with the battery connectors pointing down so water drains out.

Do not machine wash, bleach, dry clean, iron or wring them, and never let the batteries get wet. Heated vests and insoles are washed the same way.

If your liners get soaked while you are wearing them, disconnect the batteries and let the liners dry completely before using them again.

Yes — the fingertips are touchscreen compatible, so you can use your phone without pulling a glove off and losing the heat you just built up.

Often, yes. We stock adaptors for Milwaukee heated jackets, motorcycle and snowmobile wiring, trailer connectors, 12V auto outlets and USB.

See cables and accessories, or call and describe what you are trying to connect — we will tell you whether it works before you buy.

Yes, with the right wireset. We carry motorcycle eyelet, snowmobile RCA and trailer SAE connectors. Handy on long rides where you would otherwise be swapping batteries.

Orders ship from Calgary, Canada, Tuesday to Friday. Most orders ship within 1 business day. Once shipped, US orders usually arrive in 3–8 business days (most in about 4). Europe usually takes 4–6 business days, and other countries 1–2 weeks, depending on the carrier and customs.

US import duties are calculated and paid at checkout, so there's nothing extra to pay when your order arrives. For other countries, duties and taxes are shown at checkout where we can collect them; otherwise the carrier may collect them on delivery. Prices show in your local currency.

November and December are our busiest months by a wide margin — if the gear is a gift or you need it for a specific trip, order early.

Yes — see our dealer locator. If you want to try a liner on for size, visiting a dealer is the surest way to get it right first time.

Order from motionheat.ca, our Canadian store: prices in Canadian dollars, shipped within Canada, with no import duties. Calgary customers can pick up at Power In Motion.

One year from delivery on everything we sell, covering manufacturing defects. If a liner stops heating or a connector fails, we replace it — and if only one glove of a pair failed, we replace just that one rather than making you swap the pair.

Full details on the warranty page.

Time limit: 30 days from delivery. Holiday orders get 60 days — anything ordered between November 1 and December 25.

Condition: unused and unworn, with the tags attached, in the original packaging, with all its parts.

1. Request it from your customer account, or email info@powerinmotion.ca with your order number. We will approve the return and confirm what to send back.
2. Fill in the return (RMA) form (PDF) and put it in the box with the items.
3. Ship it, tracked, to: Motion Heat, 423 58 Ave SE, Calgary, AB T2H 0P5, Canada. Return shipping is paid by the customer.

Need a different size? The fastest way is to return the item and place a new order for the size you need.

Refunds go back to your original payment method once we've received and inspected the return. Shipping charges are not refunded. Please wait for approval before shipping — items sent without an approved request can't be accepted. Faulty items are covered separately by our one-year warranty. Full details in our refund policy.

Call us before you return anything. A real share of suspected faults turn out to be a loose connector or a battery that needs one full charge cycle, and those are fixed on the phone in minutes — you keep working gear instead of waiting on a refund.

If it is a genuine fault we ship a replacement within 1–5 business days.

403-233-8841 · info@powerinmotion.ca

Yes — individual batteries, chargers, StickMan wires, extension wires and single gloves. You should never have to replace a whole kit because one part failed.

Yes, in your carry-on. Most airlines do not allow lithium batteries in checked luggage, so check your airline's rules before you fly.

Disconnect the batteries whenever you pack your gear — in a suitcase, backpack, or the back of a vehicle. Other items pressing on the button can switch heated gear on without you knowing.

Yes, with care. Like phones, GPS units and headlamps, heated gear can interfere with an avalanche transceiver. Keep it at least 20″ (50 cm) from your transceiver when it is in search mode, and turn your heated gear off when you enter avalanche terrain.

Many of our customers buy them for exactly that, and it is one of the most common reasons people find us. We cannot give medical advice, but we do supply hand-therapy clinics and rehab programs. If you are working with a clinician, they are welcome to call us directly.

For symptoms affecting one hand more than the other, see the single glove option.

Yes. We supply utilities, construction crews, municipalities, hospitals, and physiotherapy and hand-therapy clinics.

Volume pricing, purchase orders and invoicing are all available. Call 403-233-8841 and ask about account pricing rather than ordering through the website — it will almost always work out better for you.

Yes. If you run a ski, powersports, cycling, workwear or outdoor shop, call us about dealer pricing and pre-season ordering.

Our dealer buy window opens in August. Ordering then is how you get stock on your shelf before the November rush, rather than waiting on a restock in the middle of it.